SCOPE is currently taking extra precautions and measures across our locations to ensure the safety and wellbeing of our clients, their families, our staff members, our suppliers, our business associates and our visitors.

These include:

  • SCOPE has ordered forehead thermometers. On their arrival (expected soon), we will be checking the temperature of everyone – staff, visitors, support workers, contractors etc  – prior to entering a SCOPE facility.
  • Conducting regular symptom checks on our clients by our Registered Nurse, Brad
  • The provision of hand sanitiser at reception counters for both visitors and staff to use.
  • Increased frequency of cleaning of our residences and our offices, especially high traffic areas, high touch areas and shared facilities such as door handles, desks, chairs, tables, benches and, of course, toilet areas
  • Increased sanitisation of all SCOPE vehicle touch points to reduce the potential of transmission between people. This is important as our staff drive our clients to appointments, community engagement events etc
  • At this time our team members have been asked to ensure that physical touch is kept to a minimum to reduce the chance of transmission. This is in line with the Government’s social distancing guidelines.
  • The cancellation of Community Access activities. SCOPE will offer an enhanced range of in-house activities with staff instead.

Health authorities recommend that the number and duration of visits be reduced at this time. Family and friends are encouraged to keep in touch with their loved ones via phone, video calls, photos etc

If you are visiting to deliver goods or to provide services, we ask you to:

  • determine if you actually need to enter the house e.g. whether you can SAFELY leave the delivery on the doorstep;
  • contact the relevant house to advise (if possible) when you expect to arrive to make arrangements for receipt of the goods or access to provide the service;

Please do not be offended if your usual access to the house is restricted.

Please do not be offended if we ask additional questions prior to granting you access.

For your information, our staff have been requested not to come to work if they believe they are sick. Likewise, we ask that if you feel unwell, please do not visit our offices and/or residences. If your issue is urgent, we are happy to find alternative means of meeting your needs.

You are always welcome to speak with any one of our team members over the phone or via email.

The SCOPE leadership team meets regularly and we are closely following the advice of the Australian Government and the appropriate local health authorities. We will continue to provide you with relevant updates via our website landing page and emails

What is COVID-19?

COVID-19 is a virus that primarily causes respiratory illness in humans. While all types of respiratory viruses can cause sickness in the elderly, COVID-19 is a particularly contagious infection that can cause severe illness and, in some instances, death for vulnerable people.

There are instances of local transmission of Coronavirus Disease 2019 (COVID-19) in the community.   

Residential Care Facilities and COVID-19

Residential care facilities such as those operated by SCOPE are particularly susceptible to COVID-19 outbreaks. SCOPE currently has precautions in place to prevent COVID-19 from entering our homes.

These are outlined above.

Despite every effort made to prevent transmission and infection, there are many factors which may lead to SCOPE clients and/or staff contracting the COVID-19. 

How families can help

Families can play an important role in protecting their loved ones from COVID-19.

  • Wash your hands well with liquid soap and water or alcohol-based hand rub before and after visiting
  • Cover your mouth with a tissue or your elbow (not your bare hand) when coughing or sneezing and dispose of used tissues immediately. Then wash your hands. 
  • Adhere to the requests and restrictions put in place by SCOPE
  • Follow the infection control guidelines as directed by facility staff


As mentioned above, health authorities recommend that the number and duration of visits be reduced at this time. Family and friends are encouraged to keep in touch with their loved ones via phone, video calls, photos etc

If you do visit, please:

  • keep your visit short;
  • restrict yourselves, if possible, to one visitor at a time;
  • limit your visit to the person you have come to see;
  • Keep children away if at all possible, especially if they or a resident family member are – or have been – unwell;
  • avoid spending time in communal areas of the facility.

Stay away if:

  • you are feeling unwell – specifically with a fever, a sore throat, cough, fatigue and breathing difficulties;
  • you have returned from overseas in the last 21 days;
  • you suspect you have been in contact with COVID-19 Coronavirus or someone suspected of a COVID-19 Coronavirus infection;
  • you have been in contact with someone who is unwell;
  • you have been in contact with a confirmed case of COVID-19 Coronavirus.

If you have been in contact with a confirmed case of COVID-19, you must stay away until you are released from self-isolation.

SCOPE’s Registered Nurse

SCOPE’s team includes Registered Nurses who are available to support, assess and advise clients and staff with regard to a range of health matters.

Early detection and treatment of COVID-19 symptoms can decrease the severity of the illness. Our Registered Nurses conduct regular symptom checks on all clients throughout the day in the event of a need for early medical intervention.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website: